How to get email configuration?

Your Email Accounts details can be located by accessing your Control Panel and navigating to the Details menu. On the new page that you will see E-mail Details section from where you can check all email details.

How can I setup Outlook?

In order to setup Outlook on your computer, we recommend you to check the tutorial written by our staff, you can find it here ( By the way, you can get all your email account's details here (

I need to send mass mail, can I use external SMTP (like Google)?

If you need to send (mass) mails from an e-mail with your domain extension (, and our limit is too small for you, then you can use external SMTP servers. We recommend using Gmail services for this. Google GMail offers a free SMTP server which can be used by anyone who has a GMail account. If you don't have a GMail account, you can create one at the GMail account creation page. Afterward, you will need to configure your mail client to use GMail for outgoing mail server. ...

RoundCube shows blank "From" address or Sender field is blank

Updated Roundcube version uses identities to send mail from. If you see the sender field is blank, you will need to add an identity. To fix this, please do the following: 1) In Roundcube go to Settings 2) Click the Identities tab 3) Click "New Identity" 4) Fill out the information on the right side form and submit. You can create multiple identities if you send from multiple addresses within the same mailbox. When sending mail, just select the one to send from if you have multiple.

I cannot receive/send emails

Do you get any errors when you are trying to send or receive emails? Is there any email bouncing back when you try to send an email to the mailbox hosted on our servers? Please provide us any error or bounce back emails you get on the ticket. If not, please provide login credentials of the account in question when you submit the ticket for us to review the situation.

Can I install my own webmail client?

You should be able to install your own webmail client, but we can not provide any help installing and configuring it. You would have to ask script authors to help you with that!

How can I fix "Gmail couldn't verify that [mydomain] actually sent this message (and not a spammer)"?

Gmail shows a red question mark as profile photo for non-authenticated email senders ( When a Gmail user moves his mouse over the red question mark icon, the following message is displayed: _"Gmail couldn't verify that [mydomain] actually sent this message (and not a spammer)"_ The cause is that there is no SPF ( record on your domain's DNS Zone Editor. You can follow the instruction on th...

How to update RoundCube's user interface

If your email account was created a long time ago and you'd like to update its graphical user interface (GUI) you can simply do that by: Logging into RoundCube, going to Configuration -> Interface and changing the language to any other (for example English US -> English GB), pushing Save and then changing it back. The RoundCube client will now be using the new modern user interface.

How can I recover deleted emails from webmail?

Currently, Emails are not backed up automatically like your website's files and databases on The best solution is to locate any emails you've saved up locally. For example, Outlook will keep emails stored on your Computer, separately from the email stored on Hostinger.

How can I create an e-mail signature?

If you using our RoundCube mail client, you can create a signature via Settings -> Identities section. You will need to chose your e-mail address from the list in order to proceed. A more detailed tutorial with step-by-step instructions and possible signature types can be found here. (

If I change MX records can I manage emails from Hostinger control panel?

If you choose to change your Domain's MX Records ( to something else other than the default Hostinger's MX record, your email accounts and emails will no longer be manageable on and any configurations, changes and settings have to made at your MX record's destination. If you choose to manage your emails from Hostinger, don't worry, you can easily Restore to the default MX record and your emails will start working with Hosti...

How can I backup my e-mails?

Your emails are not backed up automatically on and at the moment, you can only backup your emails with the help of external email clients, such as Outlook. Mozilla Thunderbird and etc. Fortunately, this solution is made very easy with our in-depth tutorial:

Can I reset my email password in Webmail (roundcube)?

Yes! There are two ways how you can change your Webmail password. 1) You can change it in Control Panel -> Email Accounts ( In there, search for the Manage E-mail Accounts section, select your email account and choose Settings to change the account's password. 2) You can change your webmail password in RoudCube webmail itself. Simply login to your Roundcube webmail and go to Settings -> Password. You ...

How to access webmail via URL address?

To access your email accounts from Webmail, you are not required to access your website's Control Panel each and every time. There are 2 available methods to access your Webmail directly from your browser: * You can use our "global URL" to access your email accounts here: * Atlernatively, you can just use your own Domain as well: For the second method to work properly, your Domain must point to our Nameservers (https://help....

What are the email sending limits?

Currently, we have these SMTP emails _per hour_ sending limits on our shared servers according to the package: * Per email account: 200/200/500 (Single/Premium/Business) * Per domain: 1000/1000/1000 (Single/Premium/Business) And these are the Sendmail (PHP mail) _per minute_ limits: * Single: 60 * Premium: 60 * Business: 120 Keep in mind that SMTP limits are set _per hour_ and PHP Sendmail limits are _per minute_. These limits cannot be changed and going above these limi...

How can I enable SMTP authentication?

SMTP authentication is enabled and you can check all of the settings by going to your Control Panel -> Email section.

How many email recipients may I have?

The following limits apply to all of Shared Hosting packages: you can have up to 50 recipients via SMTP and 15 recipients via Webmail (RoundCube)

What is max outgoing e-mail attachment size?

The maximum allowed attachment size for Emails is 25MB.

How to fix problem if you are able to send but not receive emails?

If you are not receiving emails this could be due to many different reasons. To make sure this is not an issue with your used settings, consider going to this page and check your Domain's MX record value there. In "MX Records" value you should see If you see a different value, you need to change it in your website's Control Panel, in the Edit MX Record ( menu. You can easily reset your MX reco...

I was suspended for mass mail!

Mass mail is strictly prohibited by our Terms Of Service ( Reaching our set email limits ( will usually result in an email service suspension. We cannot remove this mass mail limitation as it would result in our mail server IP being blacklisted by other providers very fast. The server hosts hundreds of domains, and it is not possible to track everyone in real time so we must run this softw...

Why my email goes to the spam folder?

Your emails can potentially go to SPAM folders for a number of reasons. Depending on the contents of your email, it could be considered as SPAM due to filtering configurations set on the receiver's side. The best solution is to contact the receiver's host directly. Other cases include: your Domain was marked as a SPAM domain or the server you are sending the emails from has been blacklisted. Fear not - if it's a blacklist on one of our servers, it usually gets resolved in a matter of hours.

How to point MX record to Hostinger Mail Server?

In order to receive mail by Hostinger mail server, you need to access your domain DNS zone editor by going to your Control Panel and point your MX record to this address: mx1.hostinger.[countrycode] [countrycode] - this is the Hostinger domain name extension you have your website hosted on, for example, if your website is in, you should use .com. If you are using Hostinger India, you should use .in. Everything should be looking like in the picture below: By the way, here ...

How can I catch all emails?

Catch-all Emails is a powerful feature that allows you to forward ALL of the emails that are sent to your domain, it does not matter if the Email account exists or not. This is also extremely useful if you want to catch emails that are being sent to misspelled email accounts. To start catching all of the emails that are being sent to your domain, access your Control Panel and locate the Catch-all Emails menu. In the accessed Catch-all Emails menu, you will notice the Catch-all Emails setup s...

How can I enable/disable mail services?

You can disable/enable email services for your domain either partially or fully. Some of these services can be turned off automatically because of mass mailing. If you wish to enable/disable your mail services, head over to your website's Control Panel and locate the Mail Service Control menu. In the newly opened page, you will notice the Mail Service Control panel. You can turn on/off your PHP Sendmail, POP3/IMAP and SMTP services separately. It's a good idea turn off the mail services...

How can I setup an auto responder for my email addresses?

An automatic email responder is a great tool to make your business emails seem more professional, as well as simply get in touch with whoever is contacting your email account. To set up an automatic response for your email account, access your website's Control Panel and locate the Auto Responders menu. You will note the Email Auto Responders section there. You can set up automatic responses for your emails there. You can also select specific times for when this automatic response will start...

Can I manage my email addresses with Google Apps?

You sure can! If you wish to manage your incoming emails with Google Apps, you need to point your domain's MX records to Google first. Access your website's Control Panel and locate the Edit MX Record menu. Using the Point mail to Google section you can create Google MX Records for your domain name. Just the select the Domain name you wish to use with google and click Create Google MX records. After that, you should be able to use your email accounts with Google. To find out how to setup y...

How can I edit MX records?

A mail exchanger record (MX record) points the Domain to a mail server. In other words, you can tell your domain where you wish to receive emails for it, with the help of this record. To edit your domain's MX record, access your website's Control Panel and locate the Edit MX Record menu. In the newly opened page, you will notice the Edit MX Record of Domain section. You can set your desired MX record or restore the default one here.

How can I forward an email address?

You can forward any incoming emails to one of your Email accounts to another Email account. To set up a forward from one email account to another, access your Control Panel and locate the Email Forwarders menu. In the Email Forwarders menu, you will notice the Create an E-mail Forwarder section. You setup the email forward here. Make sure the email account is created first, before you setup a forward for it. If your forwarder is not working, please check whether you have these emails creat...

How can I access my webmail?

You can access your Email accounts through your browser with the help of Webmail. To access Webmail for each account separately, locate the Webmail menu in your website's Control Panel and click it. A new screen will appear with a list of your created Email accounts. Click on Email next to the account you wish to access. No password is required when accessing your Webmail from your Control Panel.

How can I manage my email accounts?

Your email accounts can be easily managed with the help of the Email Accounts menu found on your website's Control Panel. In the Email Accounts menu, you will see the following Create a New Email Account section. In this section, you can create email accounts for your domain or subdomain. On the same page, you will also notice the Settings section. Your email accounts can be fully managed here: you can change the disk space quota for the account, change the password, turn on/off the Antivi...

Where can I find my email account's details?

In order to use your Email Account with Outlook or Thunderbird, you will need to enter your accounts details, such as your host, a port, username and password. This information can vary depending on the Protocol you will use. Your Email Accounts details can be located by accessing your Control Panel and navigating to the Email Accounts menu. In the newly opened page, click "+" next to one of Your Email Accounts for additional options. One of the appeared options will be Info, click it and a ...

How to set up my email account on Android/iPhone?

You can use all of your created Email Accounts with your iPhone/Android smartphone. In these step-by-step tutorials you will find detailed instructions on how to set up your email account on Android/iPhone: How To Setup Email On Android ( How To Set Up An Email Account On iPhone ( Notes: * You will need to enter your Email Account's ...