Profile Management

How to use Access Manager?

Access Manager Hostinger provides you with a new feature to grant access to your account to another person, for example to a developer! Here is what you should know about it - you can set the access level to control what a person can do to your account once they're logged in. We have 2 access levels: 1. You can allow only service management*. 2. You can allow service management AND purchases by using added payment method**. * - Person with allowed access will be able to make changes to...

How can I share my cPanel access?

Access Manager Hostinger provides you with a new feature to grant access to your account to another person, for example to a developer! Here is what you should know about it - you can set the access level to control what a person can do to your account once they're logged in. We have 2 access levels: 1. You can allow only service management*. 2. You can allow service management AND purchases by using added payment method**. * - Person with allowed access will be able to make changes to...

How to create a support ticket?

In case you're having any kind of issues, you can always contact us via Help section in your Control Panel! The first thing you will see when clicking on "Help" is the Knowledge Base, where you can find most of the answers. Can't find the answer you are looking for? Click on "Contact Us" and we will assist you! :)

How to cancel account?

Your Hosting Accounts/Addon Domains can be removed through the account's Control Panel with just a few clicks, however, please note, that your Hostinger profile cannot be fully removed for security reasons. Access the Control Panel of the account you wish to remove and search for the Delete Account menu. You can use the Search Bar at the top of the Control Panel page to locate the menu more quickly. IMPORTANT: Make sure to make Backups of the account you wish to remove to avoid any loss of f...

How can I change the server my account is on?

To change the server, you would need to contact our support staff or you can do that by yourself by re-creating your account. Please be sure to create a backup of your files and databases first! You can delete your account by using the "Delete Account" icon on your Control panel. After your account is deleted you can setup a new account with the same domain. This time it will be created on a different server, and it will have a different user name (make sure to update your database configuratio...

Can you merge my two accounts?

It is not possible to merge two different accounts together for technical reasons. However, you can transfer one account files to another account and use 2 websites on the same account.

Why can't I reactivate my account?

You can reactivate canceled account(s) from the Control Panel at any time. Please just click 'Reactivate' button and your account will be activated in 5 minutes. If you do not see the button for account reactivation, it means your account was canceled because of abuse and it can not be reactivated again.

Can I delete my whole client profile?

Due to security reasons, you cannot completely delete your Hostinger profile. What you can do is go to your settings and edit any of your information to random values.

How can I unlink my profile from Google+/Facebook?

We allow our users to link their profiles with social networks so they could log in easier to Hostinger members area by clicking on a social network icon. This method saves you the time of entering your username and password. If you would like to login with your email and password instead, access your profile at https://cpanel.hostinger.com/profile -> click on Social networks -> Unlink button: You will receive an email with a link to set a password for your account. Once you have set...

How can I change cpanel login password?

Your Control Panel password can be changed by logging into Your account from the main Hostinger page. After you've logged into your Account, click on your Profile Name at the very top of Your Control Panel and click My Profile in the appeared drop-down menu. In the newly opened page click Change Password. You will be able to change your password in there.