Where can I find my FTP details?

Your Hosting Accounts FTP details can be found in Your Control Panel:

First, access your Control Panel. In your accounts Control Panel, search for the FTP Access menu.

As an alternative, you can also type FTP into your Search Bar at the top of your Control Panel page.


  1. Your Default FTP password is the password you've chosen when creating the Hosting Account. You can also change your FTP password in the FTP Access menu.
  2. If you wish to use the Hostname to connect to your FTP (instead of the IP), make sure your Domain is pointing to the appropriate Nameservers. If you are having issues connecting with the Hostname, use your FTP IP to connect.
  3. Recommended FTP Clients are SmartFTP and FileZilla.