Website

Can I install applications automatically?

Manual installation of applications is possible! Our Auto Installer lets you choose a script to install on your account automatically, such as Wordpress, Joomla and many others Free of charge! Access the Auto Installer from your hosting account's Control Panel to start. You can either use the search box to search for a specific script name like WordPress or choose from all of the available scripts on the same page. Once you choose a script you want to install, you will be taken to the se...

How can I access my website builder?

The Zyro Website Builder feature is a power tool that's suited for users who have no previous website developing experience and is also great for advanced users too. You can start building your website from scratch today, without too much effort! From your hosting account's Control Panel click on the Website Builder icon. That will take you to the Zyro Website Builder page where you can start developing your website.

Why is my website not displayed in Search Engines like Google?

Your website is not added to search engines like Google, Yahoo or Bing automatically and you actually need to add it manually. There are quite a few different ways you can add your website to search engines so make sure to check out this guide on how to get your website onto Google (https://support.google.com/webmasters/answer/6259634?hl=en). Your website might also not appear on the very first pages of the search you do. Make sure you optimize your website for search engines to make your websi...

Can you show me an example of site hosted with you?

We do not reveal our client details (like website URLs, emails, etc.) to 3rd parties due to our privacy policy. We can only say that our customer's websites are awesome!

I do not see .htaccess file

If you do not see .htaccess file, there might be 2 possible issues: 1. This file is not created or uploaded to your public_html directory yet. Please create and upload it first. 2. You may have configured your FTP client not to show hidden (dot) files. Please configure your FTP client to display these files. Here is a tutorial on how to locate (or create) .htaccess file - https://www.hostinger.com/tutorials/htaccess/how-to-locate-htaccess-file-on-cpanel-file-manager

File downloads time out, please help

There is a 2-minute connection timeout on our servers. That means that all connections (such as file downloads) must be finished in 2 minutes, otherwise, the server will close it. This is done in order to save server resources and bandwidth. However, if you have any large files to share, we recommend putting them on specialized free file hosting websites: http://www.google.com/search?q=free+file+sharing http://www.google.com/search?q=free+file+hosting

Is gambling content allowed?

Gambling content is allowed, however, browser-based games are not supported here.

Where can I see website builder demo ?

Our Zyro builder demo is located at this link: http://test.zyro.com/template/

Can you add/update auto installer scripts?

At the moment, we cannot add more scripts to our auto installer. However, keep in mind that new scripts are added and current scripts are updated every 6 months!

Help, I can't install Joomla components!

This is a known issue with Joomla script - some components cannot be installed correctly when uploading component files via browser window. Please upload all Joomla components using FTP client such as Filezilla, or go to your Control Panel -> File Manager and installation should work just fine.

403 Forbidden error was encountered

To fix this, please, CHMOD your public_html directory to 755. You may do this in different ways: 1. Go to your Control Panel and click on Fix File Ownership 2. Enter Control Panel -> File Manager. Choose your public_html folder and change permissions by selecting "Change Permissions" button. 3. Use your FTP client (for example FileZilla) to connect and change CHMOD with it.

Help, my website was hacked!

The most common reasons for a hacked (defaced) website include: - Outdated web application. Every popular web application (Joomla, WordPress, PhpBB...) has had security problems and that's why you have to use always the latest version. - Outdated web application extension. If you have installed any third party extensions, you have to keep them up-to-date just as you keep your main web application. Very often users neglect this fact and outdated extensions become easily exploited by intruders. ...

Are there any limits in Zyro builder?

Zyro builder does not have limits, only your hosting package does. You can create any website you want on Zyro builder!

Can you offer a VPN connection for me?

VPN connections are supported only on our VPS packages that can be found here - hostinger.com/vps-hosting

How can I protect source code of my website?

Source code can not be protected and anyone can view site source code by visiting your website and clicking 'View Source Code' button or by pressing CTRL+U in their browser. However, keep in mind that it's possible to protect functions/programming code inside PHP files by encrypting them (you can use Zend and Ioncube encryptors for this) but the code itself displayed on the website will be visible anyway.

How do I change my website builder template to another?

If you are trying to change your web builder template, you need to start the installation process again from within your account cPanel. Please note that you cannot change the template without losing all information on your website.

Problem: Browser tries to download PHP file

There might be several ways to fix PHP file download problem, however, in most cases, this is caused due to .htaccess. Here is how to fix it. Go to your Control Panel -> File Manager, get into your public_html folder and create new .htaccess file, add the following line to it: AddType application/x-httpd-php .php .htm .html AddHandler x-httpd-php .php .htm .html Now simply save the file and reload your website, it should work fine now!

My WordPress was hacked, how to reset my admin password?

If you are unable to reset the password by requesting a reset link to be sent to your email, you can reset WordPress password directly in the database. Here is a tutorial on how to reset your password, it is located here (https://www.hostinger.com/tutorials/wordpress/how-to-reset-wordpress-admin-password).

I see blank / white page (if website is based on PHP)

If your website is based on PHP, the most common reason for this problem is that you're missing a character somewhere. By simply leaving out a ' or } or ; somewhere, your PHP won't work. You don't get an error, you will simply get a blank screen. 1. PHP Error Reporting. You can learn a lot about what is going wrong from the error messages PHP gives you. If you aren't currently getting error messages, this tutorial http://php.about.com/od/troubleshooting/qt/php_error_reporting.htm shows you ho...

SMF - Blank page

You can try to resolve this issue by taking these steps. Open the following files: /Sources/Class-Package.php /Sources/Admin.php And change the line @ini_set('memory_limit', '32M'); to @ini_set('memory_limit', '64M'); in both of them. You can also try adding this line to your .htaccess file: php_value memory_limit 64M

Tracert shows that connection times out at some point.

If you can see that at some node your connection times out, it usually means that at some point of your connection to our server the IP is being blocked. There is not much we can do in such cases. However, there is a number of possible fixes for this: 1. Contact us and provide us your IP address to check if it's not blocked on our side. You can always check your IP address here: http://whatismyipaddress.com/ 2. Contact your ISP and ask them to change your network routing to our server. ...

Do you support wordpress mu? How to install it?

Wordpress mu plugins are not supported on our servers, however, you can use them on our VPS packages that can be found at https://www.hostinger.com/vps-hosting

I see HTTP code 200 when debugging my website

If you see a message (code) like '200 OK' when debugging your site, it means your website works perfectly. Code 200 confirms that request has succeeded so there is nothing to worry about.

How to add file extension to MIME types?

You can add an extension to mime types with the help of .htaccess (https://www.hostinger.com/tutorials/htaccess/how-to-locate-htaccess-file-on-cpanel-file-manager) file. For example, if you need to configure your server to display ASX files, the following line should be added: AddType video/x-ms-asf asf asx Another example is for Windows Media Audio files (WMA): AddType audio/x-ms-wma .wma A longer list of available types can also be found here (http://www.htaccess-guide.com/adding-mime-typ...

How to disable mod_security?

Mod_security can be easily disabled with the help of .htaccess (https://www.hostinger.com/tutorials/htaccess/how-to-locate-htaccess-file-on-cpanel-file-manager). Here's the code that you will need to add to turn it off: <IfModule mod_security.c> SecFilterEngine Off SecFilterScanPOST Off </IfModule>

How to disable output_buffering?

To disable output buffering, add the following line to your .htaccess (https://www.hostinger.com/tutorials/htaccess/how-to-locate-htaccess-file-on-cpanel-file-manager) file: php_value output_buffering Off

Other errors

Online resources are a great place for error fixing and troubleshooting. Google (https://google.com), StackOverflow (https://stackoverflow.com/) are some of the most efficient tools. In case you cannot find a solution, our support staff is always ready to assist. In order to help you eliminate possible problems, we will firstly need a detailed description. Please submit us a ticket and try to include error messages/codes/screenshots/location where possible.

What is the time zone of your servers?

Coordinated Universal time (UTC) time zone is being used on our servers. You can check current UTC time using following link: https://www.timeanddate.com/worldclock/timezone/utc

How to optimize Joomla for better performance?

Is your Joomla website slow? Here are some basic tips to optimize your Joomla website: * Joomla Cache - make sure to turn on this feature "Conservative caching". * Remove unneeded extensions - make sure to pick your extensions wisely, some extensions might heavily impact your websites speed. * Optimize your images - make sure to use correctly sized images, there are some tools to help you reduce the size of your images, here is a few of them: https://tinypng.com/ http://www.imgopt.com/ ...

I can't verify my website using Google Webmaster tools

If you have uploaded Google verification file to /public_html and Google still doest not verify it, please disable .htaccess file and then verify it again. To disable .htaccess file, simply rename it to .htaccessold and repeat the process of Google verification, after that you can rename the .htaccess back. To find .htaccess file follow this guide: https://www.hostinger.com/tutorials/htaccess/how-to-locate-htaccess-file-on-cpanel-file-manager Alternatively, you can use other methods to verify...

How can I find my computer IP address?

In order to find the public IP address for your device, you may visit https://www.whatismyip.com/ (or http://www.whatsmyip.org/, ip4.me (http://ip4.me) as an alternative)

How can I change page encoding?

You need to complete the following step to change page encoding: Add this line somewhere below HEAD tag: <meta http-equiv="Content-Type" content="text/ Note: You can change UTF-8 to any other encoding you want, but we recommend using UTF-8. If this does not help, please check if your files are really encoded in UTF-8. You can do this with software such as Notepad++. You may also try to add this line at the top of your index.php page: header('Content-Type: text/html; charset=utf-8'...

Facebook displays incorrect preview when I share my website

Facebook caches pages, so you just need to get Facebook to update their cache. To do this, you should visit the Facebook linter at http://developers.facebook.com/tools/debug, simply type in your URL and it will update Facebook cache with the correct image and preview information.

Unable to read 0 bytes in file name php on line 0

"Unable to read XXX bytes in FILE_NAME on line 0" error basically means that your website content was uploaded in non-binary mode. No worries though! You can easily fix this by changing your FTP client's (ex. FileZilla) upload mode to 'binary' and re-uploading your files. Don't forget to delete all non-binary files from the directory beforehand, though!

Can I sell stuff on my website?

With all our hosting plans you can sell your product/service on your website. We don't have any restrictions about it.

Do you support PHP popen function?

Functions like exec(), shell_exec(), proc_open(), passthru(), system(), popen(), escapeshellcmd() and similar are disabled for security reasons. If you want them enabled, you can consider purchasing VPS packages that are located here - https://www.hostinger.com/vps-hosting

Where can I see PHP limitations for my account?

In order to see phpinfo page for the server where your account is located, please login into your File Manager and create file phpinfo.php in your public_html folder. You should add the following code to your newly created phpinfo.php file: <?php // Show all information, defaults to INFO_ALL phpinfo(); ?> Afterward, please Save and close the file. Go to your domain.com/phpinfo.php file and you will see all the PHP limitations! :)

How to install Moodle on subdomain?

In many cases people want to install Moodle on a subdomain, instead of a subdirectory as our Auto Installer allows. Let's assume we've the domain name example.com and we want to install Moodle on the subdomain "http://e-class.example.com". The first thing we need to do is create the subdomain "e-class". This can be done by following: Home > Hosting > example.com > Domains > Subdomains It's this section on your account's control panel: Once you've created the subdomain you'll...

Do you allow adult web pages?

You are able to host adult web pages with all our hosting packages. Just keep in mind that copyrighted content might be removed.

How to increase WordPress migrate plugin import size

Go ahead and open up /wp-content/plugins/all-in-one-wp-migration/constants.php Find these lines: // ================= // = Max File Size = // ================= define( 'AI1WM_MAX_FILE_SIZE', 536870912 ); You’ll see the max size is defined in Bytes. In order to increase the upload size limit, simply add the number you need.

How to block IP using .htaccess file?

You may block access to your website from specific IP addresses using .htaccess file. You need to create this file in your public_html folder and add these example lines: order allow,deny deny from 127.0.0.1 allow from all These lines will block access for all users using 127.0.0.1 IP address. Just change the 127.0.0.1 to the IP you want to block. You can download the list of each country IPs from following link: https://www.countryipblocks.net/country_selection.php

I get slow download/upload speed!

Please note that our servers are located in UK if you are from another country, you may get slower download speed. We also have servers in US and Singapore where we can move your account upon your request.

How can I fix "missed schedule" error in WordPress?

Scheduling your posts on WordPress is a great way to keep your website active even when you are far away from your computer. The "Missed schedule" can appear next to one of your posts in the Admin Area Dashboard due to a number of reasons. The most popular reasons for this issue are: because of an outdated WordPress script, interfering scripts/plugins or due to the host's configuration. The best way to deal with this error is to install a simple plugin. For a more detailed explanation and alter...

Where can I find Zen Cart configuration file?

The Zen Cart configuration file is extremely useful when it comes to this scripts settings. This file contains your MySQL database information, URL settings and many other options. You can locate the Zen Cart configuration file either via your File Manager (located on your website's Control Panel) or by downloading it directly from your FTP. The file is located in the /includes/ folder and goes by the file name configure.php. For example, if we install Zen Cart directly on domain.com, the conf...

How can I defer parsing of JavaScript in WordPress?

In case website optimization tools such as GTMetrix (https://gtmetrix.com/) suggest you to defer parsing of JavaScript on your website, you have several options to choose from. The easiest way would be to install a plugin, which would do all the job for you. Here is a list of plugins that will help you reach your desired result: * WP Deferred JavaScript (https://wordpress.org/plugins/wp-deferred-javascripts/) * Speed Booster Package (https://wordpress.org/plugins/speed-booster-pack/) * ...

Where can I see database configuration for SMF forum?

All settings related to your SMF forum are located in Settings.php file in your SMF directory. You should login into your Control Panel -> File Manager and locate your SMF directory.

How can I remove Zyro from my website?

There are two ways to remove Zyro from your website: 1. You can use the Reload Account function located on your website's Control Panel: IMPORTANT: Please note, that this function will delete all files, MySQL databases, email accounts, parked domains and subdomains! Use this option only if you don't mind losing all of your settings and files. 2. If you would like to remove only Zyro from your website, this can be done manually via our File Managers or an FTP client like FileZilla (https://...

Where can I change Wordpress upload limitation?

The default values for the maximum upload size on WordPress is set to a very low value by default. Increasing this limitation will require some additional settings to your Hosting account as well as the WordPress installation itself. To find out exactly how to increase your WordPress site's maximum upload size, check out this easy to use yet in-depth tutorial here (https://www.hostinger.com/tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress).

How can I create web push notifications in WordPress?

Web push notifications are great to say in touch with your website's visitors and keep them updated on any developments or news related to your website. Implementing push notifications can become very difficult and problematic, however, if your website is WordPress based, you are in luck, as it can be easily set up with a single plugin, such as OneSignal (https://wordpress.org/plugins/onesignal-free-web-push-notifications/) or WebPush (https://wordpress.org/plugins/web-push/). To find out more ...

How can I create a child theme in WordPress?

Child Themes is a feature available on WordPress. A child theme allows making modifications without impacting the main theme. In other words, it's very useful if you need a testing environment for any changes you make to your website, as your Main Theme will be unaffected by these changes. It's also very nice if you need to make a few different version of the same theme to see which one's better for you. To find out more on what Child Themes are and how to set them up, try checking out this eas...

How to check my websites traffic?

If you would like to know how much traffic your site getting, it's highly recommended to use external tools, such as Google Analytics. Not only is it a free tool offered by Google, it's one of the best analytical tools available with countless options to track your website's activity and your visitors. Useful links regarding Google Analytics: * You can find more information as well as sign up/log in for Google Analytics at https://www.google.com/analytics/ * Using Google Analytics with y...

How can I add custom fonts to WordPress?

Adding custom fonts to your website can be a little problematic considering you need to make multiple configurations to your website's code and .css files. However, WordPress allows you to install custom fonts with just a single plugin, such as WP Google Fonts (https://wordpress.org/plugins/wp-google-fonts/) or Typekit Fonts (https://wordpress.org/plugins/typekit-fonts-for-wordpress/). For a more detailed instruction on how to use the previously mentioned plugins and setup custom fonts for your...

Can you recommend a good billing system for me?

There are many different web-hosting billing systems around, and your final choice depends on your needs. For example, we use our custom system. You can check most popular systems like BoxBilling or WHMCS to find out which one is the best for you. If you are looking for a free solution, try phpCoin.

Can I migrate my blog from Blogger to Hostinger?

Your Blogger website can be used only on Blogger's platform. However, you can fully transfer your Blogger website to a WordPress site that's hosted on Hostinger. The process is very since WordPress offers an almost automatic migration feature and you will be able to migrate your website fully without any time at all. An in-depth step-by-step tutorial on how to perform this migration can be found here: https://www.hostinger.com/tutorials/how-to-migrate-from-blogger-to-wordpress

My WordPress site got infected with malware. How can I fix it?

No worries, if your website got infected with malware, it does not mean all of your hard work is lost yet. An infected WordPress site can be cleaned up using such plugins as WordFence (https://wordpress.org/plugins/wordfence/) or Anti-Malware Security (https://wordpress.org/plugins/gotmls/). You can also find an easy to use step by step tutorial on how to clean up an infected WordPress site using the WordFence plugin here. (https://www.hostinger.com/tutorials/remove-malware-from-wordpress-site-w...

My WordPress site is slow. How can I speed it up?

As your website grows and becomes bigger, it's only natural that in some time it gets slower and takes longer to load. In this case, you need to optimize your website. How you may ask? Well, that's a good question. Bigger projects require constant attention to optimizations, downsizing your image sizes and enabling caching/compression solutions is the best way to start. To find out exactly what's causing the slow loading speeds it's highly recommended to use GTMetrix (https://gtmetrix.com). To ...

How can I change the website template on Zyro?

To change your Zyro website's Template access the Website Builder on your website's Control Panel, locate the New/Reset icon at the top of your Site Builder page and click it. In the appeared drop-down menu click on Change Template. WARNING! Once you change your template, the information on the current template will be lost. In other words, this also counts as a full reset to your website and all of your previous work will be lost.

My AdSense ads are not being displayed!

If you ever run into a problem regarding your AdSense ads, the first thing you should always do is make sure your AdSense code has been placed between the "body" tags. If you still experience any problems displaying advertisements, check out the following AdSense Help article: https://support.google.com/adsense/answer/1208336?hl=en

How can I edit httpd.conf?

You can not edit httpd.conf since access to it is not allowed on our Shared Hosting plans. However, you can modify various settings by using the .htaccess file, most likely the changes you require can be set there. If you still need access to httpd.conf, consider checking out Hostinger's available VPS packages (https://www.hostinger.com/vps-hosting). They provide a full root access so any settings or configurations files can be edited.

How to enable error_log.txt logging over .htaccess file

To start logging your PHP errors to an error_log file instead of the .logs folder, add the following lines to your .htaccess file: # log PHP errors to a file php_flag log_errors on php_value error_reporting 32767 php_value error_log "error_log.txt" IMPORTANT: Make sure to make a backup of your previous .htaccess file before making any changes to as incorrect settings can make your website inaccessible.

How I can see webpage without changing nameservers?

So you've started developing your website but you don't have a Domain Name yet? You already have a working website and want to create a new one on Hostinger.com but you want to be sure everything is ok when you point your Domain to our servers? Since Hostinger.com does not offer "temporary domains" how can you check your website without having/pointing your Domain to our nameservers? The solution is very easy. It involves editing the "hosts" file. To find out exactly how you can make this chang...

Google Maps is working in the website builder but it is not working on my website

In order to use Google Maps on your website, it is necessary to create an API key. Inside your Website Builder, click on the Google Maps widget and you will see a pencil icon on a top right corner of the form, click on the icon: Click "Properties": Get an API Key from https://developers.google.com /maps/documentation/javascript /get-api-key , enter it in the “API Key” field and apply changes:

What is the time zone of your servers?

The default time zone used on our servers is GMT+0. The global server time configuration cannot be changed, but you can use the PHP function date_default_timezone_set to set your own time zone for your website. To find out more, check out this article (http://help.hostinger.com/159100-How-can-I-modify-the-PHP-timezone-setting-for-my-website?r=1).

Why I can see only "Index of /" on my page?

By default, when accessing your website simply by using the Domain name (www.example.com), your website will look for an index.php or index.html file in the root folder (/public_html/). If those files are missing, you will only see the "Index of /" page instead. To solve this, simply go to your Control Panel -> File Manager and create "index.html" or "index.php" file in your public_html folder. The index file should be the page your visitors see when they access your Domain.

I get error "Your PHP installation appears to be missing the MySQL extension which is required by WordPress"

The error message "Your PHP installation appears to be missing the MySQL extension which is required by WordPress" can appear when you are using a PHP version which incompatible with your scripts version. Meaning your WordPress installation is most likely outdated. Since the 'MySQL' extension is deprecated (no longer supported) from PHP 7.0 and beyond, changing your PHP version to 5.6 or lower will fix the issue. This can be done via your website's control panel's PHP Configuration section (http...

How to optimize my website to make it load faster?

We would highly recommend using GTMetrix Tool (https://gtmetrix.com) to analyze your website speed and make it load faster. You will be prompted with a list of actionable recommendations which will help you to make your website load faster. Please note that image optimization and proper cache control headers can have a huge impact on Page Size and Page Speed. You can find our tutorial on how to use GTMetrix Tool to speed up your website by going HERE (https://www.hostinger.com/tutorials/gtmetr...

How to change Wordpress URL from wp-config file

To change WordPress URL you need to put this code into the wp-config.php file: define('WP_HOME','http://example.com'); define('WP_SITEURL','http://example.com'); Keep in mind that you need to change the domain name from example.com to your domain name.

Can I get a free hosting plan?

Hostinger.com does not offer any Free packages. However, all of our hosting plans (https://www.hostinger.com/web-hosting) include a 30 days money back guarantee, so you can safely order a package with us to test our services. If for any reason you decide not to continue with Hostinger, we will offer you a full refund on your purchase, no questions asked. So get started today - it's completely risk-free!

How to remove the suspected malware/phishing warning message from my website?

If you see a malware or a phishing warning on your website, it means Google has reviewed your website and they found deceptive content on it. In order to protect you and your visitors, they show this warning message on your website. The first thing you should do if you see this message on your website is to try and find the exact cause. Removing is simply vital to avoid any issues with your hosting account and your visitor's safety. Once you've done that, you can visit the following link to r...

How to change Wordpress theme manually?

In order to change WordPress theme manually, you will need to edit your wp-config.php file. Add this code to your wp-config.php file (you need to add your path): define('TEMPLATEPATH', '/path/to/your/new/theme/directory'); define('STYLESHEETPATH', '/path/to/your/new/theme/directory');

My website is not secure!

If you see an error on your browser that states your website is not secure, try accessing your website via HTTP protocol (unsecured connection), such as http://www.domainname.com. You must have a SSL certificate installed in order to access your website via HTTPS protocol (secured connection), such as https://www.domainname.com. If you do want your website to work via the HTTPS protocol, here are some steps to help you: 1. Make sure you have a SSL certificate installed for your account....

How to add login form to my website?

You can protect individual directories using 'Password Protected Directories' feature in your Control Panel.

Can I use Dreamweaver to publish my sites?

Dreamweaver is fully supported works with Hostinger and you will not have any issues developing and publishing your website with it.

Can you update php version?

Your website's PHP version can be changed through your hosting account's Control Panel. Click Here (http://help.hostinger.com/320074-How-can-I-change-my-PHP-version) to find out more information on how to make this change.

Images are not displayed on my website

Please make sure images are uploaded to the server. Secondly, check if HTML source code has the correct path to images. Also, keep in mind file names are case sensitive here, so if your image is named _"image.jpg"_, and your source code contains a link to _"Image.jpg"_, it will not be displayed.

How do I submit my website to search engines?

Your website is not added to search engines automatically. There are many different ways on how you can add your website to search engines such as Google, Bing or Yahoo. Some scripts like WordPress offer Plugins that add your website automatically. For more information on how to add your website to search engines, please refer to these articles: * https://support.google.com/webmasters/answer/6259634?hl=en (Google) * https://search.yahoo.com/info/submit.html (Yahoo) * http://www.bing.co...

Where can I find Drupal config location?

**In order for Drupal to work correctly, you have to configure your database details to access the database. To do this, you need to access the information that is stored in the settings.php file, it is located in:** username/public_html/sites/default **Don't know where to find your database details? Database credentials and database information can be found in MySQL Databases section in Hosting control panel.**

Can I use temporary URL to access my website?

Hostinger does not offer a temporary URL feature at the moment. If you wish to view your websites while it's in development (and you do not wish to point your Domain to our platform yet), you can edit your Hosts file (https://www.hostinger.com/tutorials/dns/how-to-emulate-edit-windows-hosts-file) and "emulate" your Domain to our IP address. That way, your website will be displayed to you locally, even though your domain is not pointing to our platform yet.

Can I place AdSense or other ads on my website?

You are welcome to place any type of advertisements on your website, including AdSense. There are no restrictions or limitations whatsoever.

Do you place any forced ads on my website?

Hostinger does NOT place any forced ads on our customer's websites.

How to create an .htaccess file?

You can simply create .htaccess by going to your Control Panel -> File Manager and right-clicking on a blank area in it. Select New File option. After that, enter the name .htaccess and press Create to save it. You will then be able to access your newly created file and manage the code.

"Unable to read 0 bytes in FILE_NAME.php on line 0" error

If you see _"Unable to read XXX bytes in FILE_NAME on line 0"_ or similar error message when visiting your website, it means you did NOT upload files in BINARY mode. Please delete all uploaded files and re-upload them again in BINARY mode. This error message is NOT related to hosting server, so if you keep getting this error, please just re-upload ALL files in BINARY mode, or ask for assistance from your FTP client publisher to understand how to upload files in BINARY mode.

Where can I see CPU usage logs?

Hostinger does not store CPU usage logs at the moment. Once an account starts to reach the CPU limit and starts using abnormal amounts of resources, an automatic email is sent to the user, informing that a large amount of CPU resource is being used by his website.

403 Forbidden error was encountered

To fix this, please, CHMOD your public_html directory to 755. You may do this in different ways: 1. Go to your Control Panel and click on Fix File Ownership 2. Enter Control Panel -> File Manager. Choose your public_html folder and change permissions by selecting "Change Permissions" button. 3. Use your FTP client (for example FileZilla) to connect and change CHMOD with it. More detailed tutorial on how to fix 403 forbidden error can be found here (https://www.hostinger.com/tutorials/w...

How to install Magento by bypassing SHOW DATABASES privilege

"SHOW DATABASES" is disabled on Hostinger for security reasons. In order to install Magento you need to edit one of the scripts files in the installation folder to bypass the show databases privilege. Here's what you need to do: 1. Open your website's File Manager and navigate to setup/src/Magento/Setup/Validator/DbValidator.php 2. Right click the file via your File Manager and select Edit. Locate the line containing "$query = "SHOW DATABASES";". You will need to comment out the following lines...

Can I use the latest version of Laravel?

You sure can! Our Automatic Script Installer (http://help.hostinger.com/400140-Can-I-install-applications-automatically) will help you install the latest version of the Laravel PHP framework with ease and you will be all set and ready to develop your website using the framework.

How can I create an e-commerce website?

You can use our Zyro Website builder which can be found in your Control Panel. Or you can use other software such as WordPress WooCommerce. Here is a tutorial about that: https://www.hostinger.com/tutorials/woocommerce-tutorial

Can I deploy a git repository?

You sure can! A git repository, such as GitHub, can be used to deploy and install your website. Just head over to your website's Control Panel and locate the GIT menu to get started: In the Create a New Repository field you can setup your deployment settings. Make sure you select the correct Repository Address and Branch or the deployment will fail. Leave the Install Path empty and your website will be deployed to your account's root folder (/public_html/).

Domain is not pointing to the nameservers

If you've just created a new hosting account or made any changes to your Domain's Nameservers or DNS zone recently, you may encounter the message bellow: This could indicate multiple things. If you've just recently made your hosting account, most likely, your Domain is still not pointing to our Nameservers. Make sure you point your domain to our services (https://www.hostinger.com/tutorials/how-to-point-domain-to-hostinger) and this message should go away in the next 24 hours if not sooner. N...

Where can I find error logs for my website?

You can find error logs in your control panel by going to File Manager and opening _.logs_ folder.

My Zyro contact form does not send me email

Inside your Website builder, click on the _contact form_ and you will see a pencil icon on a top right corner of the form, click on the icon: Click "Properties": Go to E-mail settings tab, make sure to enter a valid email address and apply changes:

How can I place AdSense on my website built with Zyro?

You can integrate AdSense with your Zyro website very easily. This feature is available in your Website Builder's Advanced section. Just hover your mouse over Advanced and drag-and-drop AdSense into your website. This field will have your AdSense adds. Double-click the new field to edit its options. You can paste your AdSense HTML code there as well as change the field's size. Notes: * If you do not have an AdSense account and an HTML code generated, just head over to https://www.goog...

Do you provide templates for my website?

Need ideas for your website? Don't want to start your website from the very scratch? Want to save some time? We have just the solution for you! We offer Website Templates. In other words, you can download websites that are already made, change them to your liking. You can even create completely different website's from these templates, as sometimes all you need to get going is just an idea. These templates can be found in your website's Control Panel, in the Website Templates menu. In there, ...

How can I customize my website's error pages?

Most of the errors displayed by your website can be fully customized. You can submit your own HTML code that will be used as an Error Page for your website. You can customize your website's errors by accessing the Error Pages menu in your account's Control Panel. In there, you can Edit each Error Code separately and use your own HTML code. You can also restore to the default error page here.

How can I import my website automatically?

If you have your website compressed into one .zip, .tar or .tar.gz file, you can easily upload it and decompress it with the Import Website feature. This is especially useful if you've made a backup of your website and wish to restore it. To import your achieved website, access your Control Panel and search for the Import Website menu. Make sure to use the Search Bar to find the menu quicker. You only need to drag and drop your website's archive to the marked zone in the Import Website page ...

Can I downgrade to free hosting?

Your Premium or Business package cannot be downgraded to a Free package. You can, however, Delete (http://help.hostinger.com/184705-How-can-I-delete-my-Hosting-Account-or-Addon-Domain?r=1) your Premium/Business account and order a new Free package for it. IMPORTANT: Make sure you make backups before deleting your account, as all of your files, settings, databases will be removed with the account. You will be required to re-upload your websites files and your email accounts, as well as emails, ...

How to transfer my website to your server?

If your website doesn't use MySQL databases, moving your site is very easy. Simply upload all your files to the 'public_html' folder (https://www.hostinger.com/tutorials/website/how-to-upload-your-website) on our server. If you have a PHP based website, check if it has any configuration files where domain name or path to the files can be set. Update these values if needed. If your website is using MySQL databases, you need to move the database here and update configuration files of your scripts ...

Why do I need to solve a captcha to see my website?

Our servers are running BitNinja which is a server security system. BitNinja is a security feature which detects IP addresses with suspicious behavior, for example, accessing the same webpage in short intervals, filling in incorrect password multiple times, etc. Such behavior signals that user using this IP address may be attacking the website. Bitninja then puts the IP address to a greylist and the visitor needs to verify himself/herself by filling in a Captcha. If the captcha is correct, IP ...

I cannot access my website, I think it's not working.

Sometimes, your website may become unreachable and it might not load properly for you. The first thing you should do is make sure it's not a local issue. These are the steps that will help you see your website if it's a local issue: * Clear browser's cache. You can find instructions on how to clear the cache for your browser in your browser's help file, or online. Here is tutorial for more information on how to clear your cache: https://www.hostinger.com/tutorials/other/how-to-clear-browse...

What kind of security measures does Hostinger use?

Our servers have advanced security modules (such as Apache mod_security, Suhosin PHP hardening, PHP open_basedir protection and others) that allow us to guarantee the highest security level available today. However, our users should also take some basic measures at their end to keep their websites and account safe. These are the most common issues that cause security breaches: * Outdated scripts. Every popular web application (Joomla, WordPress, PhpBB) had security issues in the past and...

How to backup and restore a Zyro website?

Making backups is vital to keep your website safe as well as to avoid any issues if you are making some vital configurations that could corrupt your website or simply making changes that you are unsure of. The Zyro Website Builder offers an easy way to download and restore a website's backup, by simply downloading and uploading a file. Head over to your Website Builder and hover your mouse over Publish for more options. Select Backup/Restore and a menu will pop-up. That's where you can download...

I can't access my WordPress Admin Area, help!

If you forgot your WordPress Admin Area password and the password recovery feature does not work, no worries, your can simply change the Administrators password in the website's Database with the help of phpMyAdmin. Make sure you check out our detailed and easy to follow guide on how to reset your Admin password with phpMyAdmin: https://www.hostinger.com/tutorials/wordpress/how-to-reset-wordpress-admin-password

Can I move my hosting account from one Hostinger profile to another?

Your existing Hosting Account cannot be moved from one Hostinger profile to another. Unfortunately, you will be required to make backups of your website's files and databases, Delete the existing account and create a New Account on the second Hostinger profile. To make your migration smooth, make sure to use the Backups feature that can be accessed in your accounts Control Panel. You can generate a backup of your files and databases automatically there. Once you've downloaded a backup of you...

My website created with Zyro is forcing HTTPS instead of HTTP. How can I turn it off?

The best thing about Zyro is that it's very easy to use and does not require any experience in website development. Most of Your Zyro website's settings can be turned off and on with just a few clicks! To enable or disable HTTPS redirection on your Zyro website, first access the Website Builder in your Hosting Account's Control Panel. You can just type Website Builder into the Search Bar at the top of Your Control Panel page to locate Your Builder more easily.Once You've accessed the Website Bu...

How can I use a favicon with my Zyro website?

A Favicon is a great solution to make Your website look more professional and eye-catching to your visitors and just like with anything else in the Zyro Website Builder, you can use your favicons with just a few clicks. First, enter your Website Builder. From Your Hosting Account's Control Panel. The Search Bar at the top of Your Control Panel page will help you find the Builder more quickly, so just type Website Builder there. Once You've accessed the Website Builder, locate the settings icon ...

My site was deleted, how to restore my site?

If you have canceled your hosting account before the expiration date, you can easily restore it by clicking the Restore button in your control panel hosting account list (status of account has to be Deactivated). If your site has been deleted permanently, in order to restore your site, you need to have your backup ready in your local machine or contact our support staff, they will look for a backup of your website on our servers. You can find the instructions on how to restore your site with yo...

Why do I get CPU Limit Exceeded?

There are several causes that lead to the overcoming of resources: - An excessive number of visitors with respect to the plan. - Activities on a large website with respect to the plan. - Installed plugins that occupy excessive resources to the plan. - General overcoming resources during a request to the plan. There are several ways how to decrease the CPU usage for your account, most efficient are these two methods: - If you have files that are downloaded very often (or images), we would r...

I get Internal Server Error (500), help!

There are many different reasons as to why you can get the Internal Server Error. And in most cases, it is due to incorrect configurations in the .htaccess file. If you get 500 Internal Server Error in WordPress, you can check out this tutorial (https://www.hostinger.com/tutorials/how-to-fix-500-internal-server-error-in-wordpress). Although this is generally caused by problems within the website's script, it can also be due to incorrect file permissions either on the script itself, or another ...

How can I redirect my HTTP site to HTTPS?

Even though You have an SSL certificate for Your website, your visitors will not use HTTPS while accessing your website by default. You can simply add the following code to your .htaccess file, which is in your public_html folder, in order to force HTTPS: RewriteEngine On RewriteCond %{HTTP_HOST} ^example1\.com [NC] RewriteCond %{HTTPS} off RewriteRule ^(.*)$ https://%{HTTP_HOST}%{REQUEST_URI} [R=301,L] Just don't forget to change the "example1" to your domain name. We have a great tuto...

How to fix phpwind install failed issue?

Before uploading all phpwind files to your hosting account, please use your preferred advanced text editor (UltraEdit for example) to modify the following: Please open file located at /src/applications/install/controller/IndexController.php and find: $result = $pdo->query("SHOW DATABASES")->fetchAll(); Please replace it with: $result = array(); Save the file and pack (archive) phpwind files to zip and upload it via "Import Website" function in the Control Panel. Open browser, type i...

Why am I getting a BitNinja message when I try to access my website?

BitNinja is one of the security solutions we have active on Hostingers platform. It detects IP addresses with suspicious behavior, for example, if the visitor is accessing the same web page in short intervals, fills in an incorrect password multiple times and etc. BitNinja marks such behavior potentially dangerous for Your website. Bitninja then puts the IP address of the visitor to a greylist and the he then needs to verify himself/herself by filling in a Captcha. If the Captcha is solved corre...

How to fix Discuz setup failed issue

Please follow this guide in order to fix the setup failed issue. Before uploading all Discuz! files to your hosting account, please use your preferred advanced text editor (Notepad++, UltraEdit or other) to follow the instructions Note: the following tutorial is on how to change it while using UltraEdit software. On Notepad++ it might be a little bit different. Step 1: click "Find/replace in files" button on your text editor; Step 2: In the dialog click "Replace in files" tab; Step 3: c...